TY - GEN
T1 - Process-oriented user training for enterprise resource planning systems
AU - Mozaffar, Hajar
AU - Mozaffar, Farhang
PY - 2009
Y1 - 2009
N2 - Today, user training and adoption is one of the greatest hassles faced by companies implementing ERP. In case of inappropriate training program, users fail to appreciate the consequences of their actions. Hence, practices that worked fine in the era of standalone systems can have catastrophic effects on integrated ERP environments. Consequently appropriate user training methodology must be taken into account. This paper introduces a training methodology called Process-Oriented Training that focuses on the process-oriented nature of ERP. The main objective of this methodology is to eventually present a user training technique in which the users are clear about their roles and impacts on business processes. Insights from analysis of a number of case studies are used to validate the importance of user training and impact of process-oriented training in ERP implementations.
AB - Today, user training and adoption is one of the greatest hassles faced by companies implementing ERP. In case of inappropriate training program, users fail to appreciate the consequences of their actions. Hence, practices that worked fine in the era of standalone systems can have catastrophic effects on integrated ERP environments. Consequently appropriate user training methodology must be taken into account. This paper introduces a training methodology called Process-Oriented Training that focuses on the process-oriented nature of ERP. The main objective of this methodology is to eventually present a user training technique in which the users are clear about their roles and impacts on business processes. Insights from analysis of a number of case studies are used to validate the importance of user training and impact of process-oriented training in ERP implementations.
KW - Enterprise resource planning
KW - Process-oriented traning
KW - User training methodology
UR - http://www.scopus.com/inward/record.url?scp=72849109444&partnerID=8YFLogxK
U2 - 10.1109/WCSE.2009.314
DO - 10.1109/WCSE.2009.314
M3 - Conference contribution
AN - SCOPUS:72849109444
SN - 9780769535708
T3 - 2009 WRI World Congress on Software Engineering, WCSE 2009
SP - 421
EP - 425
BT - 2009 WRI World Congress on Software Engineering, WCSE 2009
T2 - 2009 WRI World Congress on Software Engineering, WCSE 2009
Y2 - 19 May 2009 through 21 May 2009
ER -