Questionable Concepts: Critique as Resource for Designing with Eighty Somethings

John Vines, Mark Blythe, Stephen Lindsay, Paul Dunphy, Andrew Monk, Patrick Olivier

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This paper reports findings from a series of participatory design workshops with ten people over eighty years old. The focus of the workshops was new banking technologies for the older old. Participants were asked to discuss their current experiences of banking and given packs of concept cards which contained design sketches and brief outlines of concepts for new financial services. The designs on the cards were deliberately provocative and aimed to encourage criticism and debate. Participants wrote and drew on the cards and the workshops were recorded and transcribed. The participants were extremely critical of current banking practices and most of the new concepts we presented to them. Their questions and comments led to a number of insights and further iterations. The paper argues that critique is an essential resource for design, both in terms of identifying problems and iterating ideas.
Original languageEnglish
Title of host publicationProceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI 2012)
Place of PublicationNew York, NY, USA
PublisherACM Association for Computing Machinery
Pages1169–1178
Number of pages10
ISBN (Print)9781450310154
DOIs
Publication statusPublished - 5 May 2012
Event2012 ACM SIGCHI Conference on Human Factors in Computing Systems - Austin, United States
Duration: 5 May 201210 May 2012

Publication series

NameCHI '12
PublisherAssociation for Computing Machinery

Conference

Conference2012 ACM SIGCHI Conference on Human Factors in Computing Systems
Abbreviated titleCHI 2012
CountryUnited States
CityAustin
Period5/05/1210/05/12

Keywords

  • eighty somethings
  • user study methods
  • ageing
  • banking
  • participatory design

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