Saudis' Conceptualisation of Disturbing Content on Social Media

Frequent exposure to disturbing content on social media such as posts, sharing, accident news, or even photos of puppies could adversely impact users’ online experience or well-being. Several pro- tection mechanisms exist to provide users with control over content feeding into their personal spaces; such as sensitive and “show less often” markers. Better understanding of users’ concep- tions of disturbing content is a prerequisite to providing users with their desired level of privacy. As a first step, we designed a protocol combining two requirement elicitation techniques: affinity diagram and card sorting. In this paper, we report our protocol and reflect on a pilot with two transnational Saudi women groups. Finally, we suggest possible future research directions to further improve our understanding of Arab users’ needs and practices in the context of personal space maintenance.