Service quality and the quality of life: a “survey feedback” as an organizational change strategy. A theoretical-conceptual analysis and empirical results.

Vicente Martinez-Tur, Jose Maria Peiro, C Moliner, Kristina Potocnik

Research output: Book/ReportBook

Translated title of the contributionService quality and the quality of life: a “survey feedback” as an organizational change strategy. A theoretical-conceptual analysis and empirical results.
Original languageSpanish
Place of PublicationMadrid
PublisherFEAPS & Caja Madrid
Publication statusPublished - 2010

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