Social innovation in services: technologically assisted new care models for people with dementia and their usability

Tony Kinder

Research output: Contribution to journalArticlepeer-review

Abstract / Description of output

The holy grail of service innovation is improved quality at a lower cost. West Lothian in Scotland has developed a new care model for people with dementia and the elderly based upon technologically supported independent living.

Referencing ten years of participant-observation in the integrated care processes creating this model, the author presents a case study of West Lothian smart housing from the viewpoint of social innovation. Six conceptual tools are introduced which are helpful in guiding and analysing local service social innovation. Mulgan's (2005) four characteristics of social innovation structure this analysis.

The paper argues that social innovation in local services is non-linear and open in character and successful where the psychic distance between service provider and users is low.

Original languageEnglish
Pages (from-to)106-120
Number of pages15
JournalInternational Journal of Technology Management
Volume51
Issue number1
DOIs
Publication statusPublished - 2010

Keywords / Materials (for Non-textual outputs)

  • social innovation
  • elderly
  • technology-assisted care
  • new care models
  • dementia
  • service innovation
  • Scotland
  • independent living
  • smart housing
  • local services

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