Sorting out valuation in the charity shop: Designing for data-driven innovation through value translation

Recent work within HCI and CSCW has become attentive to the politics of data and metrics in order to highlight the implications of what counts and how. In this paper, we relate these discussions to the longstanding distinctions made between value and values. We introduce literature on ‘Valuation Studies’ and argue for understanding the politics of data through valuation – an ongoing social practice that transforms socially embedded values into different forms of more abstract value. This theoretical work is developed through an ethnographic study of contemporary UK charity shops, as a site focused on the labour of valuation, but embedded in both local and global values. Through this study, we consider implications for the intervention and design of ‘data-driven innovation’, with a particular focus on distributed ledger technologies. We argue that these technologies inevitably engage in valuation, and require careful attention to the ongoing processes by which value is translated and performed by different stakeholders.