Spinning the wheel: The effectiveness of gamification in service recovery

Amin Nazifi^*, Holger Roschk, Thomas Leclercq, Ben Marder

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

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@article{15093423eaa24706b834c5dd7403f88c,

title = "Spinning the wheel: The effectiveness of gamification in service recovery",

author = "Amin Nazifi and Holger Roschk and Thomas Leclercq and Ben Marder",

year = "2024",

month = dec,

day = "2",

language = "English",

journal = "Journal of Service Research",

issn = "1094-6705",

publisher = "SAGE Publications",

}