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Abstract
Background
Contact centre staff spend up to 95 % of their day seated, which can lead to a range of negative health outcomes. The aim of this study was to develop a programme theory for a complex intervention to reduce sedentary behaviour in contact centres.
Methods
The 6SQuID model was used. A literature review, and focus groups at one contact centre were used to: understand the problem (step 1); identify modifiable factors (step 2); and develop a theory of change (step 3). A workshop shaped a theory of action (step 4), and the programme theory was refined after testing activities over 6 months (step 5). The intervention is currently undergoing further evaluation and feasibility testing in a larger scale stepped wedge randomised controlled study in 11 contact centres (Step 6).
Results
Step 1: Limited opportunity to sit less, and move more at work was identified as the main problem. Step 2: Modifiable factors were identified at four levels of the centre. Step 3: A theory of change was developed around cultural norms and individual behaviour change. Step 4: Actions were developed to ‘activate’ the theory of change. Step 5: Activities were implemented, and adapted over 6 months and the programme theory was refined.
Conclusion
The programme theory behind this intervention is robust, evidence based, adaptive and transferable.
Contact centre staff spend up to 95 % of their day seated, which can lead to a range of negative health outcomes. The aim of this study was to develop a programme theory for a complex intervention to reduce sedentary behaviour in contact centres.
Methods
The 6SQuID model was used. A literature review, and focus groups at one contact centre were used to: understand the problem (step 1); identify modifiable factors (step 2); and develop a theory of change (step 3). A workshop shaped a theory of action (step 4), and the programme theory was refined after testing activities over 6 months (step 5). The intervention is currently undergoing further evaluation and feasibility testing in a larger scale stepped wedge randomised controlled study in 11 contact centres (Step 6).
Results
Step 1: Limited opportunity to sit less, and move more at work was identified as the main problem. Step 2: Modifiable factors were identified at four levels of the centre. Step 3: A theory of change was developed around cultural norms and individual behaviour change. Step 4: Actions were developed to ‘activate’ the theory of change. Step 5: Activities were implemented, and adapted over 6 months and the programme theory was refined.
Conclusion
The programme theory behind this intervention is robust, evidence based, adaptive and transferable.
| Original language | English |
|---|---|
| Article number | 102002 |
| Journal | Evaluation and Program Planning |
| Volume | 89 |
| Early online date | 16 Sept 2021 |
| DOIs | |
| Publication status | Published - Dec 2021 |
Keywords / Materials (for Non-textual outputs)
- sedentary behaviour
- intervention development
- workplace
- contact centre
- physical activity
Fingerprint
Dive into the research topics of 'Stand up for health: Programme theory for an intervention to reduce sedentary behaviour in contact centres'. Together they form a unique fingerprint.Projects
- 1 Finished
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Scottish Collaboration for Public Health Research and Policy
Jepson, R. (Principal Investigator), Frank, J. (Co-investigator) & McAteer, J. (Co-investigator)
1/07/13 → 30/06/19
Project: Research
Research output
- 1 Article
-
Factors influencing physical activity and sedentary behaviour in contact centres during the COVID-19 pandemic and their relevance for the future of hybrid working
Manner, J., Sivaramakrishnan, D., Baker, G., Lloyd, S. & Jepson, R., 23 Oct 2024, In: PLOS ONE. 19, 10, p. 1-21 21 p., e0312473.Research output: Contribution to journal › Article › peer-review
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