Technological capabilities, resilience capabilities and organizational effectiveness

Oscar F. Bustinza*, Ferran Vendrell-Herrero, MªNieves Perez-Arostegui, Glenn Parry

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

Abstract / Description of output

Previous research has defined resilience as a desirable characteristic for an organization and its members to possess when circumstances adversely change. Resilience is analysed through different perspectives as organizational responses to external threats, organizational reliability or employee strengths. However, the role of resilience in enhancing organizational effectiveness is not fully understood. Grounded in organizational ambidexterity, the current research tests the value of resilience capabilities developed through specific Human Resource Practices (HRPs) in the context of ever-changing market conditions. This paper argues that as well as technological capabilities, HRPs that build resilience within an organization are needed to successfully implement technological change. Resilience capabilities are a mediating factor between technological capabilities and organizational effectiveness, whilst environment dynamism and competitive intensity are moderators of this relationship. Using a primary sample of 205 manufacturing firms, a model is presented and tested using Structural Equation Modelling. The results reinforce the importance of HRPs in building resilience which helps firms to continuously adjust to change and subsequently enhance their organizational effectiveness.

Original languageEnglish
Pages (from-to)1370-1392
Number of pages23
JournalThe International Journal of Human Resource Management
Issue number8
Early online date5 Aug 2016
Publication statusPublished - 28 Apr 2019

Keywords / Materials (for Non-textual outputs)

  • human resource practices
  • organizational effectiveness
  • resilience capabilities
  • structural equation modelling
  • technological capabilities


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