Telemedicine: a time management and learning tool for vets and service clinics and what it can offer to pet owners

A Lanevschi-Pietersma, S Boroffka, Yolanda Martinez-Pereira, C Penzo, R Pizzi, H Rudorf, C Tartarelli

Research output: Contribution to journalArticlepeer-review


Telemedicine provides veterinarians with a means to efficiently acquire specialist support for the management of
complex clinical cases and can be offered to pet owners by the clinic as an additional service. Online consultation
is preferable when transmitting large amounts of data or high resolution images. It allows a complete presentation
of patient history and clinical findings. Queries by veterinarians are facilitated by online questionnaires that
guide veterinarians regarding key clinical information. This approach saves both veterinarians and specialists
time by minimising exchanges needed to obtain a medical background on the patient. Telemedicine reports can
be complemented by e-mail or phone exchanges. In using telemedicine, the main considerations are image format
and quality, report quality by the provider and access to a multidisciplinary specialist group. Telemedicine can
be implemented as a chargeable service to the pet owner by offering it as an integral part of the clinic’s services.
The benefits of telemedicine for the veterinarian, clinic and owner include efficiency in the management of more
complex clinical cases, a means of continuing education for the veterinarian, and an economic benefit from
continued in-house case management due to diagnostic tests, treatments and extended contact with the client.
Original languageEnglish
Pages (from-to)73-76
Number of pages4
JournalEuropean Journal of Companion Animal Practice
Issue number1
Publication statusPublished - Apr 2011


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