Use of Social Media for e-Government in the Public Health Sector: A Systematic Review of Published Studies

Aizhan Tursunbayeva, Massimo Franco, Claudia Pagliari

Research output: Contribution to journalArticlepeer-review


Although the intersection between social media and health has received considerable research attention, little is known about how public sector health organizations are using social media for e-Government. This systematic literature review sought to capture, classify, appraise and synthesize relevant evidence from four international research databases and gray literature. From 2441 potentially relevant search results only 22 studies fully met the inclusion criteria. This modest evidence-base is mostly descriptive, unidisciplinary and lacks the theoretical depth seen in other branches of e-Government research. Most studies were published in the last five years in medical journals, focus on Twitter and come from high income countries. The reported e-Government objectives mainly fall into Bertot et al.'s (2010) categories of transparency/accountability, democratic participation, and co-production, with least emphasis on the latter. A unique category of evaluation also emerged. The lack of robust evidence makes it difficult to draw conclusions about the effectiveness of these approaches in the public health sector and further research is warranted.
Original languageEnglish
JournalGovernment Information Quarterly
Early online date26 Apr 2017
Publication statusE-pub ahead of print - 26 Apr 2017


  • e-Government
  • Social Media
  • Public Sector
  • Public Health
  • Digital Government
  • Transparency
  • Accountability
  • Public Engagement
  • eHealth
  • e-Governance

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