Abstract / Description of output
Background
The ubiquitous use of communication technologies has led to an expectation that a similar approach should extend to healthcare. Despite considerable rhetoric about the need for general practices to offer alternatives to face-to-face consultations, such as telephone, email and internet video consultations, the extent to which such technologies are actually used at present is unclear.
Aim
The aim of the survey was to identify the frequency and range of ways in which general practices are providing (or planning) alternatives to face-to-face consultations
Design and setting
A postal survey was sent to practices in and around Bristol, Oxford, Lothian, the Highlands and Western Isles of Scotland.
Method
A postal questionnaire survey was sent to each of the GPs and practice managers of 421 practices.
Results
A response was received from 319/421 practices (76%). Although the majority of the practices reported that they were conducting telephone consultations frequently (n=229/317; 72%) fewer were implementing email consultations (n= 24/318; 8%) and most (n=200/318; 63%) had no plans to introduce this. None were currently using internet video and 93% (n=293/317) had no plans to introduce internet video consultations.
Optional free text responses were completed by 24% of respondents and offered an explanation for the (often perceived) barriers and incentives for implementation.
Conclusion
Despite policy pressure to introduce consultations by email and internet video, there is a general reluctance among GPs to implement alternatives to face-to-face consultations. This identifies a substantial gap between rhetoric and reality in terms of the likelihood of certain alternatives (email, video) changing practice in the near future.
The ubiquitous use of communication technologies has led to an expectation that a similar approach should extend to healthcare. Despite considerable rhetoric about the need for general practices to offer alternatives to face-to-face consultations, such as telephone, email and internet video consultations, the extent to which such technologies are actually used at present is unclear.
Aim
The aim of the survey was to identify the frequency and range of ways in which general practices are providing (or planning) alternatives to face-to-face consultations
Design and setting
A postal survey was sent to practices in and around Bristol, Oxford, Lothian, the Highlands and Western Isles of Scotland.
Method
A postal questionnaire survey was sent to each of the GPs and practice managers of 421 practices.
Results
A response was received from 319/421 practices (76%). Although the majority of the practices reported that they were conducting telephone consultations frequently (n=229/317; 72%) fewer were implementing email consultations (n= 24/318; 8%) and most (n=200/318; 63%) had no plans to introduce this. None were currently using internet video and 93% (n=293/317) had no plans to introduce internet video consultations.
Optional free text responses were completed by 24% of respondents and offered an explanation for the (often perceived) barriers and incentives for implementation.
Conclusion
Despite policy pressure to introduce consultations by email and internet video, there is a general reluctance among GPs to implement alternatives to face-to-face consultations. This identifies a substantial gap between rhetoric and reality in terms of the likelihood of certain alternatives (email, video) changing practice in the near future.
| Original language | English |
|---|---|
| Journal | British Journal of General Practice |
| DOIs | |
| Publication status | Published - 24 May 2016 |