Vibrotactile feedback in m-commerce: Stimulating perceived control and perceived ownership to increase anticipated satisfaction

Jiayuan Li*, Kirsten Cowan, Atefeh Yazdanparast, Jake Ansell

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

Abstract / Description of output

Consumers increasingly purchase through m-channels, including apps. Accordingly, marketers have enhanced immersive, sensorial aspects of m-channels, such as including vibrations while making in-app purchases. Given discrepant findings, it remains unclear whether adding such vibrotactile feedback affects consumer decision making. The present research addresses: (1) Whether adding vibrotactile feedback influences consumers' anticipated product satisfaction and purchase confidence, and (2) if so, how? Through an online pilot survey, two online experiments, and one lab experiment, this research finds that adding vibrotactile feedback to m-channels increases consumers' anticipated product satisfaction, but not purchase confidence. Moreover, perceived ownership mediates this effect, because the vibrations offer a sense of control over the product during the purchase process. This research makes several contributions. First, it documents that control elicited via vibrations offers an alternative means to psychological ownership, as opposed to imagining touch. Second, we offer this haptic route as a means to achieve the stimulation motivation driving perceived ownership, different from prior visual routes. Third, it potentially reconciles literature conflicts regarding the effect of vibrotactile feedback on consumer decision making.

Original languageEnglish
Pages (from-to)1-21
Number of pages21
JournalPsychology and marketing
Early online date16 Apr 2024
DOIs
Publication statusE-pub ahead of print - 16 Apr 2024

Keywords / Materials (for Non-textual outputs)

  • anticipated satisfaction
  • haptics
  • m-commerce
  • perceived control
  • perceived ownership
  • technology-mediated touch
  • vibrotactile feedback

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