Was my message read?: Privacy and Signaling on Facebook Messenger

Roberto Hoyle, Srijita Das, Apu Kapadia, Adam J. Lee, Kami Vaniea

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Major online messaging services such as Facebook Messenger and WhatsApp are starting to provide users with real-time information about when people read their messages. While useful, this feature has the potential to negatively impact privacy as well as cause concern over access to self. We report on two surveys using Mechanical Turk which looked at senders' (N=402) use of and reactions to the `message seen' feature, and recipients' (N=316) privacy and signaling behaviors in the face of such visibility. Our findings indicate that senders experience a range of emotions when their message is not read, or is read but not answered immediately. Recipients also engage in various signaling behaviors in the face of visibility by both replying or not replying immediately.
Original languageEnglish
Title of host publicationCHI '17 Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems
PublisherACM
Pages3838-3842
Number of pages5
ISBN (Print)978-1-4503-4655-9
DOIs
Publication statusPublished - 2 May 2017
EventComputer Human Interaction (CHI) 2017 - Colorado, Denver, United States
Duration: 6 May 201711 May 2017

Conference

ConferenceComputer Human Interaction (CHI) 2017
Country/TerritoryUnited States
CityDenver
Period6/05/1711/05/17

Keywords

  • PRIVACY
  • SOCIAL NETWORKS
  • Anonymous Access

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