What Kind of Benefits Different Stakeholders Can Expect and Obtain from HRIS Implementations: An Italian Case Study

Aizhan Tursunbayeva; Raluca Bunduchi; Massimo Franco; Claudia Pagliari

doi:https://doi.org/10.1007/978-3-319-90500-6_4

What Kind of Benefits Different Stakeholders Can Expect and Obtain from HRIS Implementations: An Italian Case Study

Aizhan Tursunbayeva, Raluca Bunduchi, Massimo Franco, Claudia Pagliari

Research output: Chapter in Book/Report/Conference proceeding › Chapter (peer-reviewed) › peer-review

Abstract / Description of output

Introducing IT-enabled transformational change in the public sector can be complex and challenging. Documentary analysis and in-depth interviews were used to study the introduction of a Human Resource Information System (HRIS) in one Italian regional healthcare organisation (RHO). Drawing on existing HRIS benefit models, we examined the types of benefit envisaged by different stakeholders and how these were realised in practice, along with unintended outcomes. Analysis revealed that the RHO had derived value from the implementation project, whilst demonstrating variations in expected and realised benefits between different categories of employee and co-dependencies between different types of benefit. We propose an extended and empirically-informed model of expected and realized benefits from HRIS in health organizations, which takes account of these interdependencies and differences.

Original language	English
Title of host publication	Organizing for Digital Innovation
Subtitle of host publication	Lecture Notes in Information Systems and Organisation
Editors	A Lazazzara, R Nacamulli , C Rossignoli, S Za
Publisher	Springer
Volume	27
DOIs	https://doi.org/10.1007/978-3-319-90500-6_4
Publication status	Published - 2019

Keywords / Materials (for Non-textual outputs)

Human resource information system
benefits
Human Resources Management
Information Systems

Access to Document

https://doi.org/10.1007/978-3-319-90500-6_4Licence: Unspecified

https://link.springer.com/chapter/10.1007%2F978-3-319-90500-6_4

1 Active

Human Resources for Health - Data and Systems in Practice
Pagliari, C.
1/01/15 → 1/12/25
Project: Research

3 Article
1 Book/Film/Article review
1 Digital or Visual Products
1 Other contribution

The Ethics of People Analytics: Risks, Opportunities and Recommendations
Tursunbayeva, A., Pagliari, C., Di Lauro, S. & Antonelli, G., 23 Mar 2021, In: Personnel Review.
Research output: Contribution to journal › Article › peer-review

Open Access
File
"Planned benefits" can be misleading in digital transformation projects. Insights from a case study of Human Resource Information Systems implementation in healthcare.
Tursunbayeva, A., Bunduchi, R. & Pagliari, C., 24 Jun 2020, In: SAGE Open. 10, 2
Research output: Contribution to journal › Article › peer-review

Open Access
File
The Datafication of Work: Data Ethics and the Health Sector
Pagliari, C., 19 Dec 2019
Research output: Non-textual form › Digital or Visual Products

Open Access

Watched Over by Machines: AI and Surveillance at Work
Claudia Pagliari
15/01/21
1 item of Media coverage
Press/Media: Research
Microsoft Productivity Score feature comes in for criticism
Claudia Pagliari
27/11/20
1 Media contribution
Press/Media: Expert Comment

4 Invited talk
1 Contribution to the work of national or international committees and working groups
1 Oral presentation

What's Happening in Global eHealth: Trends and developments during COVID19
Claudia Pagliari (Invited speaker)
8 Oct 2020
Activity: Academic talk or presentation types › Invited talk
Digital Technologies and the Future Health Workforce
Claudia Pagliari (Invited speaker)
12 Dec 2019
Activity: Academic talk or presentation types › Invited talk

File
AI reshaping work and labour
Claudia Pagliari (Invited speaker), Alan Winfield (Invited speaker), Andrew Pakes (Invited speaker) & Trish Shaw (Chair)
18 Nov 2019
Activity: Academic talk or presentation types › Invited talk

Cite this

Tursunbayeva, A., Bunduchi, R., Franco, M., & Pagliari, C. (2019). What Kind of Benefits Different Stakeholders Can Expect and Obtain from HRIS Implementations: An Italian Case Study. In A. Lazazzara, R. Nacamulli , C. Rossignoli, & S. Za (Eds.), Organizing for Digital Innovation: Lecture Notes in Information Systems and Organisation (Vol. 27). Springer. https://doi.org/10.1007/978-3-319-90500-6_4

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abstract = "Introducing IT-enabled transformational change in the public sector can be complex and challenging. Documentary analysis and in-depth interviews were used to study the introduction of a Human Resource Information System (HRIS) in one Italian regional healthcare organisation (RHO). Drawing on existing HRIS benefit models, we examined the types of benefit envisaged by different stakeholders and how these were realised in practice, along with unintended outcomes. Analysis revealed that the RHO had derived value from the implementation project, whilst demonstrating variations in expected and realised benefits between different categories of employee and co-dependencies between different types of benefit. We propose an extended and empirically-informed model of expected and realized benefits from HRIS in health organizations, which takes account of these interdependencies and differences.",

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author = "Aizhan Tursunbayeva and Raluca Bunduchi and Massimo Franco and Claudia Pagliari",

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doi = "https://doi.org/10.1007/978-3-319-90500-6_4",

language = "English",

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publisher = "Springer",

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Tursunbayeva, A, Bunduchi, R, Franco, M & Pagliari, C 2019, What Kind of Benefits Different Stakeholders Can Expect and Obtain from HRIS Implementations: An Italian Case Study. in A Lazazzara, R Nacamulli , C Rossignoli & S Za (eds), Organizing for Digital Innovation: Lecture Notes in Information Systems and Organisation. vol. 27, Springer. https://doi.org/10.1007/978-3-319-90500-6_4

What Kind of Benefits Different Stakeholders Can Expect and Obtain from HRIS Implementations: An Italian Case Study. / Tursunbayeva, Aizhan; Bunduchi, Raluca; Franco, Massimo et al.
Organizing for Digital Innovation: Lecture Notes in Information Systems and Organisation. ed. / A Lazazzara; R Nacamulli ; C Rossignoli; S Za. Vol. 27 Springer, 2019.

Research output: Chapter in Book/Report/Conference proceeding › Chapter (peer-reviewed) › peer-review

TY - CHAP

T1 - What Kind of Benefits Different Stakeholders Can Expect and Obtain from HRIS Implementations: An Italian Case Study

AU - Tursunbayeva, Aizhan

AU - Bunduchi, Raluca

AU - Franco, Massimo

AU - Pagliari, Claudia

PY - 2019

Y1 - 2019

N2 - Introducing IT-enabled transformational change in the public sector can be complex and challenging. Documentary analysis and in-depth interviews were used to study the introduction of a Human Resource Information System (HRIS) in one Italian regional healthcare organisation (RHO). Drawing on existing HRIS benefit models, we examined the types of benefit envisaged by different stakeholders and how these were realised in practice, along with unintended outcomes. Analysis revealed that the RHO had derived value from the implementation project, whilst demonstrating variations in expected and realised benefits between different categories of employee and co-dependencies between different types of benefit. We propose an extended and empirically-informed model of expected and realized benefits from HRIS in health organizations, which takes account of these interdependencies and differences.

AB - Introducing IT-enabled transformational change in the public sector can be complex and challenging. Documentary analysis and in-depth interviews were used to study the introduction of a Human Resource Information System (HRIS) in one Italian regional healthcare organisation (RHO). Drawing on existing HRIS benefit models, we examined the types of benefit envisaged by different stakeholders and how these were realised in practice, along with unintended outcomes. Analysis revealed that the RHO had derived value from the implementation project, whilst demonstrating variations in expected and realised benefits between different categories of employee and co-dependencies between different types of benefit. We propose an extended and empirically-informed model of expected and realized benefits from HRIS in health organizations, which takes account of these interdependencies and differences.

KW - Human resource information system

KW - benefits

KW - Human Resources Management

KW - Information Systems

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DO - https://doi.org/10.1007/978-3-319-90500-6_4

M3 - Chapter (peer-reviewed)

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BT - Organizing for Digital Innovation

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Tursunbayeva A, Bunduchi R, Franco M, Pagliari C. What Kind of Benefits Different Stakeholders Can Expect and Obtain from HRIS Implementations: An Italian Case Study. In Lazazzara A, Nacamulli R, Rossignoli C, Za S, editors, Organizing for Digital Innovation: Lecture Notes in Information Systems and Organisation. Vol. 27. Springer. 2019 Epub 2018 Jun 30. doi: https://doi.org/10.1007/978-3-319-90500-6_4

What Kind of Benefits Different Stakeholders Can Expect and Obtain from HRIS Implementations: An Italian Case Study

Abstract / Description of output

Keywords / Materials (for Non-textual outputs)

Access to Document

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Cite this