When is a work-around? Conflict and negotiation in computer systems development

Neil Pollock*

*Corresponding author for this work

Research output: Contribution to journalReview articlepeer-review

Abstract

The notion of a "work-around" is a much-used resource within the sociology of technology, reflecting an interest in showing how users are not simply shaped by technologies but how they, through adopting artifacts in ways other than those for which they were designed or intended, are also shapers of technology. Using the language and concerns of actor-network theory and focusing on recent developments within computer-systems implementation, this article seeks to explore and add to our understanding of work-arounds through unpacking the work of one group of "users" as they attempt to tailor and roll out a system within the administration departments of their university. This article argues that paying attention to the various networks that lead to and from work-arounds can improve our understanding of the way users both shape and are shaped by technologies. Focusing on work-arounds as "networks in place" also allows us to highlight some of their contingencies; for example, the other actors and entities on which these depend and are constituted.

Original languageEnglish
Pages (from-to)496-514
Number of pages19
JournalScience Technology and Human Values
Volume30
Issue number4
DOIs
Publication statusPublished - Sep 2005

Keywords

  • Actor-network theory
  • Programmers
  • Software
  • Users
  • Work-arounds

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