Your Money's No Good Here: The Elimination of Cash Payment on London Buses

Gary Pritchard, John Vines, Patrick Olivier

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

As digital payments become increasingly important features of economic exchange, traditional forms of payment such as cash are becoming phased out in certain settings. We study one such context-the elimination of cash payment on London buses in July 2014. We conducted ethnographic fieldwork, interviews with drivers and collected online and social media comments before, during and shortly after the introduction of cashless fares. We explore how drivers and passengers were fearful of the change due in part to a lack of information and communication, the anticipation of negative effects on vulnerable passengers and a compromise in freedom, flexibility and surveillance. We highlight the ways cashless payments can alter the social function of money, create new forms of work for drivers and passengers, and if not carefully introduced can cause emotional stress and fears of state surveillance and control.
Original languageEnglish
Title of host publicationProceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems
Place of PublicationNew York, NY, USA
PublisherACM Association for Computing Machinery
Pages907–916
Number of pages10
ISBN (Print)9781450331456
DOIs
Publication statusPublished - 18 Apr 2015
Event33rd Annual CHI Conference on Human Factors in Computing Systems - Seoul, Korea, Republic of
Duration: 18 Apr 201523 Apr 2015

Publication series

NameCHI '15
PublisherAssociation for Computing Machinery

Conference

Conference33rd Annual CHI Conference on Human Factors in Computing Systems
Abbreviated titleCHI 2015
CountryKorea, Republic of
CitySeoul
Period18/04/1523/04/15

Keywords

  • electronic payments
  • public transport
  • contactless
  • cashless

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