Research output: Book/Report › Book
Rights statement: © Martinez-Tur, V., Peiro, J. M., Moliner, C., & Potocnik, K. (2010). Calidad de servicio y calidad de vida: “el survey feedback” como estrategia de cambio organizacional. Análisis teórico-conceptual y resultados empíricos. Madrid: FEAPS & Caja Madrid.
Final published version, 3.59 MB, PDF document
Translated title of the contribution | Service quality and the quality of life: a “survey feedback” as an organizational change strategy. A theoretical-conceptual analysis and empirical results. |
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Original language | Spanish |
Place of Publication | Madrid |
Publisher | FEAPS & Caja Madrid |
Publication status | Published - 2010 |
ID: 3536137