Research output: Book/Report › Book
Rights statement: © Martinez-Tur, V., Peiro, J. M., Moliner, C., & Potocnik, K. (2010). Calidad de servicio y calidad de vida: “el survey feedback” como estrategia de cambio organizacional. Análisis teórico-conceptual y resultados empíricos. Madrid: FEAPS & Caja Madrid.
Final published version, 3.59 MB, PDF document
| Translated title of the contribution | Service quality and the quality of life: a “survey feedback” as an organizational change strategy. A theoretical-conceptual analysis and empirical results. |
|---|---|
| Original language | Spanish |
| Place of Publication | Madrid |
| Publisher | FEAPS & Caja Madrid |
| Publication status | Published - 2010 |
ID: 3536137
