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Designing a Social Machine for the Heart Manual Service

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Original languageEnglish
Title of host publicationProceedings of the 10th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 5: HEALTHINF, (BIOSTEC 2017)
PublisherSCITEPRESS
Pages435-440
Number of pages6
ISBN (Print)978-989-758-213-4
DOIs
Publication statusPublished - 27 Feb 2017
Event10th International Joint Conference on Biomedical Engineering Systems and Technologies - Porto, Portugal
Duration: 21 Feb 201723 Feb 2017
http://biostec.org/?y=2017

Conference

Conference10th International Joint Conference on Biomedical Engineering Systems and Technologies
Abbreviated titleBIOSTEC 2017
CountryPortugal
CityPorto
Period21/02/1723/02/17
Internet address

Abstract

Social machines are emerging as a focus of research within the field of informatics as they begin to become the central administrator of our everyday communications. The difficulty of applying such systems to specialised contexts, such as healthcare, calls for guidelines on how to design them, so that they become truly useful. In collaboration with the Heart Manual Department, this project is an attempt at finding suitable methods for designing social machines in a healthcare context. It suggests that adopting a participatory approach where stakeholders are active, equal participants throughout the design process leads to a more usable, likeable, and thus more successful social machine. We describe the process of designing a social machine for the Heart Manual service, in which requirements were elicited through various participatory design methods and a proof of concept evaluation was carried out with a prototype. The prototype was received largely positively and scored highly on the System Usability Scale, indicating the success of the proposed methodology.

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