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Exploring interpretations of blockchain’s value in healthcare: A multi-stakeholder approach

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    Rights statement: This is the accepted version of the following article: Palas, J & Bunduchi, R 2020, 'Exploring interpretations of blockchain’s value in healthcare: A multistakeholder approach', Information Technology & People., which has been published in final form at https://www.emerald.com/insight/content/doi/10.1108/ITP-01-2019-0008/full/html.

    Accepted author manuscript, 1.74 MB, PDF document

Original languageEnglish
JournalInformation Technology & People
Early online date23 Jun 2020
DOIs
Publication statusE-pub ahead of print - 23 Jun 2020

Abstract

Purpose – Drawing broadly from the technology frame (Davidson, 2002) and organizing vision perspectives (Swanson and Ramiller, 1997) which consider the business value of information technology as resulting from actors’ efforts to make sense of new technology, the study applies Ojala’s (2016) business model framework to examine how different sets of actors understand the value of blockchain within the healthcare sector.

Design/methodology/approach – To include the perspective of different sets of actors, the research combines a systematic literature review to capture academic research, semi-structured interviews with blockchain experts, with an analysis of blockchain healthcare vendors.

Findings – The study finds a high degree of congruence between the perspective of different actors, with key sources of blockchain value concentrated around value proposition, particularly enhancing privacy and security; value capture, specifically cost savings, and value network, mostly enhancing data accessibility and reducing intermediation. Value delivery is the least emphasized value creation mechanism and concerns primarily improvements in supply chain transparency. Minor variations between actors’ interpretations of value exist, mostly around the contribution of blockchain to support the value proposition and include the provision of social value, the creation of trust, supporting automation, and improving employment.

Originality/value – Recognizing that the value of new technology is as much the result of actors’ interpretations, as the objective outcome of its deployment, this study takes a multi-stakeholder perspective to examine blockchain’s business value and highlights new aspects of value associated with blockchain deployments. The findings include a value outcome framework that allows systematic comparisons between blockchain implementations across contexts.

    Research areas

  • blockchain, organizing vision, stakeholders, value, business model, information sharing, business value of IT, IT innovation, disruptive technology, IT-business alignmnet, health information system, disintermediation

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