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Moderating role of work withdrawal on incidental customer mistreatment-emotional exhaustion relationship

Research output: Chapter in Book/Report/Conference proceedingConference contribution

  • Yumeng Yue
  • Helena Nguyen
  • Markus Groth
  • Stephen Frenkel
  • Anya Johnson

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    Rights statement: This is the accepted version of the following article: Yumeng Yue, Helene Nguyen, Markus Groth, Stephen J. Frankel, Anya Madeleine Johnson, 2019, "Moderating Role of Work Withdrawal in the Customer Mistreatment- Emotional Exhaustion Relationship", Academy of Management Proceedings vol. 2019 no. 1, which has been published in final form at https://doi.org/10.5465/AMBPP.2019.12388symposium

    Accepted author manuscript, 651 KB, PDF document

    Licence: Creative Commons: Attribution-NonCommercial-NoDerivatives (CC BY-NC-ND)

Original languageEnglish
Title of host publicationAOM 2019: Understanding the Inclusive Organization
Subtitle of host publication79th Annual Meeting of the Academy of Management
PublisherAcademy of Management
Publication statusPublished - 1 Aug 2019
Event2019 Academy of Management Annual Conference - Boston, United States
Duration: 9 Aug 201913 Aug 2019

Publication series

NameAcademy of Management Proceedings
PublisherAcademy of Management
ISSN (Print)0065-0668
ISSN (Electronic)2151-6561


Conference2019 Academy of Management Annual Conference
CountryUnited States
Internet address


2019 Academy of Management Annual Conference


Boston, United States

Event: Conference

ID: 95725310