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Overall justice, work group identification and work outcomes: Test of moderated mediation process

Research output: Contribution to journalArticle

Original languageEnglish
Pages (from-to)213-222
Number of pages10
JournalJournal of World Business
Issue number2
Publication statusPublished - Apr 2012


This study examined an integrated model of the antecedents and outcomes of organisational and overall justice using a sample of Indian Call Centre employees (n=458). Results of structural equation modelling (SEM) revealed that the four organisational justice dimensions relate to overall justice. Further, work group identification mediated the influence of overall justice on counterproductive work behaviors, such as presenteeism and social loafing, while conscientiousness was a significant moderator between work group identification and presenteeism and social loafing. Theoretical and practical implications are discussed.

    Research areas

  • Overall justice, Indian Call Centres, Group engagement model, Presenteeism, Moderated mediation

ID: 4178069