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SUNCAT Impact and Satisfaction Survey Report

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Original languageEnglish
PublisherEDINA, University of Edinburgh
Commissioning bodyJisc
Number of pages20
Publication statusPublished - 2009

Abstract

SUNCAT conducted this online survey in Spring 2009 to ascertain information about:

• Who is using the service
• How the service is being used
• The current level of satisfaction with the service
• How users would like to see the service develop

Although the survey received a good number of completed responses the results should be considered in the context of the respondents’ grouping or designation. Almost all of the respondents were library or information professionals with only a handful of end-users, e.g. researchers, lecturers, postgraduates providing responses. In this respect the survey provides a useful insight into the use of SUNCAT as a professional tool and the level of satisfaction for these users and their opinions on potential improvements or developments for the service. A survey with a higher representation from end-users might produce different results.

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