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Theoretical and methodological considerations in evaluating large-scale health information technology change programmes

Research output: Contribution to journalArticle

Original languageEnglish
JournalBMC Health Services Research
Early online date27 May 2020
Publication statusE-pub ahead of print - 27 May 2020


Background: Attempts to achieve digital transformation across the health service have stimulated increasingly large-scale and more complex change programmes. These encompass a growing range of functions in multiple locations across the system and may take place over extended timeframes. This calls for new approaches to evaluate these programmes. Main body: Drawing on over a decade of conducting formative and summative evaluations of health information technologies, we here build on previous work detailing evaluation challenges and ways to tackle these. Important considerations include changing organisational, economic, political, vendor and markets necessitating tracing of evolving networks, relationships, and processes; exploring mechanisms of spread; and studying selected settings in depth to understand local tensions and priorities.Conclusions: Decision-makers need to recognise that formative evaluations, if built on solid theoretical and methodological found

    Research areas

  • health information technology, implementation, evaluation

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