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Truth, trust, and civic duty: Cultural factors in citizens' perceptions of mobile phone apps and social media in disasters

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Original languageEnglish
Pages (from-to)293-305
JournalJournal of Contingencies and Crisis Management
DOIs
Publication statusPublished - 14 Oct 2019

Abstract

This study investigates how citizens perceive the role of mobile phone apps specifically designed for disaster communication, and how these perceptions may differ from perceived roles and functions of social media in disaster‐related tasks/situations. Focusing on trust in authorities and technology use, results suggest that social media use not only fosters trust via shared narratives and collective sense‐making but may also improve trust relationships through local authorities assuming the function of a trustworthy information provider. In disaster apps usage, trust between citizens and authorities is generated through perceptions of shared responsibility rather than shared narratives. Apps were seen as mechanisms that reveal authorities' general willingness to share control, which may help overcome citizens' perceptions that they are distrusted by authorities.

    Research areas

  • citizen summits, culture, disaster communications, mobile phone apps, social media, trust

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